No products in the cart.
Privacy Policy
Policy Effective: October 29, 2026
WHO WE ARE
Heat & Threadz LLC (“Heat & Threadz,” “we,” “us”) runs the online store at heatandthreadz.com from Atlanta, Georgia. This policy explains what personal information we collect when you visit or shop with us, how we use it, who we share it with, and the choices you have.
We ship within the United States only, and this site is intended for US customers. By using the site, you agree to the practices described here.
INFORMATION WE COLLECT
Information you give us
- Orders and accounts: name, email, phone number, billing and shipping address, order history, and your account password if you create one.
- Payment information: card or wallet details you enter at checkout. These go directly to our payment processors; we do not store full card numbers.
- Messages and requests: what you send through our contact form, by email or by phone, including custom-order and sizing requests.
- Email sign-ups: your email address and name when you join our list through a sign-up form or pop-up.
- Wishlists and reviews: items you save and any reviews you post. Reviews may be visible to other visitors.
Information collected automatically
- Device and usage data: IP address, browser and device type, pages viewed, products clicked, referring site, and approximate location based on IP address.
- Cart and checkout data: items in your cart and, if you enter your email at checkout but don’t finish, that email and your cart contents (see “Abandoned cart emails” below).
- Cookies and similar tools: small files and tags that keep your cart working, remember your login, measure traffic, and support advertising (see “Cookies, analytics and advertising”).
HOW WE USE YOUR INFORMATION
- Process, ship and track your orders, exchanges and store credit.
- Calculate sales tax and shipping, and offer shipping insurance.
- Respond to your questions and custom-order requests.
- Send order confirmations, shipping updates and account notices.
- Send newsletters and promotions if you signed up. You can unsubscribe at any time.
- Remind you about items left in your cart (see “Abandoned cart emails”).
- Understand how visitors use the site and improve it.
- Show you our ads on Facebook, Instagram and Google.
- Protect the site from fraud, spam and security threats.
- Meet our legal and tax obligations.
WHO WE SHARE IT WITH
We do not sell your personal information for money. We share it only with the service providers that run our store, listed below, and when required by law.
| Service | What it does for us | Privacy policy |
| WordPress.com / Automattic | Hosts the website, backups (Jetpack), site statistics, spam filtering (Akismet), and tax calculation (WooCommerce Tax) | automattic.com/privacy |
| WooCommerce | Runs the store, cart, checkout and customer accounts | automattic.com/privacy |
| WooPayments, Stripe | Process card, Apple Pay and Google Pay payments | stripe.com/privacy |
| PayPal | Processes PayPal payments | paypal.com/privacy |
| Square | Processes payments, including in person | squareup.com/privacy |
| MailPoet | Sends newsletters and order emails | automattic.com/privacy |
| Constant Contact | Manages our email list | constantcontact.com/privacy |
| OptinMonster | Shows email sign-up pop-ups | optinmonster.com/privacy |
| Cart Abandonment Recovery (CartFlows) | Sends reminders about unfinished checkouts | cartflows.com/privacy-policy |
| Meta (Facebook, Instagram) | Advertising, measuring ad results, and product catalog sync | facebook.com/privacy |
| Advertising, product listings, and site analytics | policies.google.com/privacy | |
| Wordfence | Protects the site from attacks and login abuse | wordfence.com/privacy-policy |
| Shipping carriers (USPS and others) | Deliver your orders | Each carrier’s own policy |
We may also share information to comply with the law, protect our rights or prevent fraud, or as part of a sale or merger of the business.
COOKIES, ANALYTICS AND ADVERTISING
We use cookies and similar tags for three things:
- Essential: keeping items in your cart, logging you in, and completing checkout. The store does not work without these.
- Analytics: counting visits and seeing which pages and products people view, through Jetpack Stats and Google.
- Advertising: the Meta pixel and Google tags tell Meta and Google which pages you visited, so they can show you our ads and tell us whether those ads led to a purchase.
You can block or delete cookies in your browser settings, though parts of the store may stop working. To limit ad tracking, you can adjust your Facebook ad preferences, your Google ad settings, or use the industry opt-out at optout.aboutads.info. Our site does not currently respond to browser Do Not Track signals.
EMAILS AND TEXT MESSAGES
Order emails. We send confirmations, shipping updates and replies to your questions. These are part of your order and can’t be turned off.
Newsletters and promotions. If you sign up, we send news, new products and offers. Every email has an unsubscribe link.
Abandoned cart emails. If you type your email address at checkout but don’t complete the order, our store saves that email and your cart contents and may send you up to a few reminders. To stop them, use the unsubscribe link in the reminder or email us.
Text messages. If you give us your phone number and agree to receive texts, we may text you about your order or our promotions. Message and data rates may apply. Reply STOP to opt out.
YOUR CHOICES AND RIGHTS
You can always:
- Update your details or delete your account from My Account, or by emailing us.
- Unsubscribe from marketing emails using the link in any email.
- Ask us what personal information we hold about you, and ask us to correct or delete it.
Depending on the state you live in (for example California, Virginia, Colorado, Connecticut, Texas and others), you may also have the right to:
- Get a copy of your personal information in a portable format.
- Opt out of targeted advertising and of any “sale” or “sharing” of your information as those laws define it, including through advertising cookies.
- Not be treated differently for using these rights.
- Appeal if we deny your request.
To make a request, email info@heatandthreadz.com with “Privacy Request” in the subject line. We will confirm your identity before acting, and respond within the time the law requires, usually 45 days. An authorized agent may make a request for you with your written permission.
SECURITY, RETENTION AND OTHER TERMS
Security. We use reasonable safeguards, including a secure (HTTPS) checkout, a website firewall and regular backups. No system is completely secure. If a breach affects your personal information, we will notify you as the law requires.
How long we keep it. We keep order records as long as needed for taxes, returns and accounting, generally up to seven years. We keep marketing data until you unsubscribe, and abandoned-cart data for a short period before it is deleted. You can ask us to delete your account at any time.
Children. This site is not meant for children under 13, and we do not knowingly collect their information.
Changes to this policy. We may update this policy. The effective date at the top will change, and significant changes will be posted on this page.
CONTACT US
Heat & Threadz LLC
379 Peachtree Rd. NE, Suite 655
Atlanta, GA 30326
info@heatandthreadz.com
404-426-2521
