FAQ

We offer a 14-day return policy for all products. Items must be in their original condition with tags attached.   In order to streamline the returns process and ensure a seamless experience for you, we kindly request that all returns require prior authorization from our customer support team. We believe in providing you with the best service possible, and obtaining authorization beforehand enables us to accurately process your return and address any concerns you may have. Please reach out to our customer support representatives at returns@heatandthreadz.wpcomstaging.com to initiate the return authorization process.  We appreciate your cooperation and are dedicated to making your return process as hassle-free as possible. 

You can track your order using the tracking number provided in the shipping confirmation email.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Please contact customer support within 7 days of receiving your order to arrange for an exchange. 

Currently, we do not offer this service, however, please check back as we are always adding additional services.

Yes, gift cards are available for sale. 

If the item you want is out of stock, you can sign up to receive a notification when it becomes available again.

There is an option to select a brown or purple custom bracelet created by the designer.  We call this “designers choice”.  Simply select your color choice and proceed to checkout.

Send an email request to contactus@heatandthreadz.wpcomstaging.com with your request and we will respond within 3 business days.

Send an email request to contactus@heatandthreadz.wpcomstaging.com with your request and we will respond within 3 business days.

Yes, we can create apparel by special order for sizes 4X and 5X for an additional fee.  Send an email request to contactus@heatandthreadz.wpcomstaging.com with your request and we will respond within 3 business days.

Our dedicated customer support team is here to assist you! You can reach us by phone from 9am to 5pm, Monday through Friday. Whether you have questions about our products, need help with an order, or simply want to chat, we’re here to help. Feel free to give us a call during our business hours, and we’ll be happy to provide you with the assistance you need. Your satisfaction is important to us, and we look forward to speaking with you soon!

While we would love to work around the clock – we need a little time off too.  In observance of major holidays your shipment may be slightly delayed.  In the event we are extremely behind, we will provide updates throughout your order process.

To determine the bracelet size, measure the circumference of your wrist with a tape measure.  If your wrist measures 8 inches, select 8 inches for the sizing.  Each bracelet will have and additional inch added to ensure the proper hang.